My Virgin Media App. Manage Your Account. All the apps will work, and you can watch your recordings - your mini box connects to the main box. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. on 03-08-2020 18:05. Stay safe online. Getting started & FAQ. Manage Your Account. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. We have tried plugging it into the only box we found it would fit but no luck. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. Switched On Families. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The top “capped” one is marked FM & has been disused since cable went digital. A RJ45 connector to BT socket would not be the right connection unfortunately. Forum. Manage Your Account. Go to Account settings, then Account details b. Virgin Media Community. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. - 5387031. Hi I am having the same problem too. 168. Kit arrived today…no wall box so unable to install. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. johiggins. a week ago. Browse Virgin Media Virgin Media Community. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You’ll need an adapter to get your fibre landline service up and running. which resolved the problem, surprise surprise!). Broadband Deals. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. RachelG2. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. . I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. . Options. Networking and WiFi. - 5156775. Let us know if you'd like to go ahead with that. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Reply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Got my virgin media self install kit but I don't have a virgin socket. You have the required socket which is in photo 3 (the one high up on the wall). I’m a new Virgin customer, and the previous occupants used a different provider. Security matters. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Martin_N. According to the address checker I can get FTTP. All you need to do is contact Virgin Media and explain what the issue is. Manage Your Account. Dave. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. But. 168. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're here to help. £270 does sound way over priced for a tv aerial. 0 Kudos. You need an aerial and an RF feed from it. Browse Virgin Media Virgin. 3: HDMI to your TV. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. I can only find the TV socket. Please help. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. Jul 11, 2008. Tuning in. This links to the splitter in your last photo. Select the correct HDMI input for your box. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I have gone through several videos and found that there should be wall socket inside your home. Account - Mobile. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Incidentally the phone socket is redundant if not in use and can be safely removed. I'm a Very Insightful Person, I'm here to share knowledge. However, I do not have any of the specified wall sockets available. 0 Kudos. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Unplug the white. Turn on your TV and get connected. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 1. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Like the TV cable we have too. Options. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. Re: Wall socket. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Joining in. Switched On Families. Don’t plug the power cable into a plug socket yet. This is designed to push over the existing screw connector the outlet has. I was never asked if I had a wall box. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Only an aerial cable (pictured below) connected to a box outside my flat. No setup fee. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Networking and WiFi. My Virgin Media App. Home Phone. Phone line - 5 mins. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. How do I book an engineer to come out - 5345632. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Everything is converted to specialised triple screened coaxial cable. Hey there, just got my 3. Or wait a day or two and a member of the Forum Team should. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Unfortunately we don't use the Openreach master sockets as they are BT only. Some advice- New customer signing up before moving into new home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. QuickStart, set up and connections. What needs to be done is for the new Virgin Media CV21 connection. The Hub and your home phone can’t be placed near each other. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Security matters. Learn more. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I’ve tried calling but the people I’m connected to keep hanging up. in Networking and WiFi yesterdayGo to solution. Hello, i registered VM broadband and scheduled to delivery on 1st September. Options. Vonage 2nd line. Need to contact Virgin Media Customer. What needs to be done is for the new Virgin Media CV21 connection. ReplyI am not currently a virgin media customer. Getting Connected with Virgin Media is easy when you have a wall socket. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Account - Mobile. Ethernet is ideal & recommended, reliable wireless is fine. My Virgin Media App. Ignore all the options and don't press any. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Turn on and get connected. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. i don’t have a virgin media wall socket. I’ve got. Red light means a connection issue. The best thing to do if. I wondered if I could ask the community some advice. . on 25-09-2022 15:41. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Re: No virgin media wall socket. Virgin Media has also said that people won't pay more than. Joining in. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Virgin Media; My Virgin Media; Shop; Help;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Mobile. So yes, following many takeovers, this is now your Virgin Media connection. It's great to hear your wall socket concerns have now been addressed and resolved. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. This is designed to push over the existing screw connector the outlet has. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. A new secure password will be generated for you. Both can be found in the email that was. Call the Pre-installation and delivery team on 0800 052 1734. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Solved: Previously, I had BT connection so I need a wall socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Go to virginmedia. My Virgin Media App. Quickstart is the quickest and easiest way to setup our services. I can only find the TV socket. Plug the cordless base. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I don't work for Virgin Media. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. I can only find the TV socket. on 21-02-2023 19:59. Options. Welcome to the community forums. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Online chat: You should see the option to start a chat on Virgin Media's website. on 27-10-2022 09:24. Don’t have virgin media wall socket. . I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. If however the socket itself has been removed you will need assistance. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Call the pre-installation and delivery team on 0800 052 1734. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Get the Hub ready by connecting the wires. com email address to different Virgin account. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. on 03-08-2020 18:05. When you see the ‘starting up’ screen, you can pull the tab out of the remote. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 4. I don’t have the virgin media socket in my wall MU54. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A TV360 box requires 3 connections. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. . signed up and was given the option of self installation. 0 Kudos Reply. Hi @bingoman000. The technician visited a. Manage Your Account. Welcome to the community forums. You can workaround it simply without the need for a cable. Placed an order and the lady said we were eligible for quick start self installation. on 08-02-2023 13:33. Hi , Welcome to our Community Forums and thanks for your post. Virgin Media; My Virgin Media; Shop; Help;. See where this Helpful. Yesterday I received a 'final demand for payment', stating that I owed some £32. Manage Your Account. . Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. We can assist further publicly for now with your Wi-Fi issues. Don’t turn on the Hub. on 21-08-2023 20:36. We have a virgin media wall socket with an ethernet port in the wall but no round cable. charleykate10. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. I'm a Very Insightful Person, I'm here to share knowledge. Account - Cable. The box and cables may have been removed by the previous occupiers. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . Virgin Phone Switchover. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. I am not currently a virgin media customer. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Once a SIM card is inserted it operates like a mobile broadband router. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Security matters. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The pre-install team number is 0800 052 1734. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Broadband and phone deals. My Virgin Media App. Switched. Don’t plug the power cable into a plug socket yet. A master socket is the main socket for the phone line in your home, not an extension socket. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. . #12. Superfast Broadband. We only have the Open reach Master socket 5C. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Browse Virgin Media Virgin Media Community. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Cable. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To order an adapter, simply click Ready to switch in the. These are the parts I could find, they were screwed into the end on the coaxial cable. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. The new Stream box will connect wirelessly to the internet. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Awful first impressions of Virgin Media. I actually want to move it where I think the previous Virgin socket originally was - there's. The new Stream box will connect wirelessly to the internet. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Is it possible that part of the cable from the previous user h. The socket I can see is for BT. Hi I have ordered a quick start kit and don't have a virgin media wall socket. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Reply. There are multiple different branded wall boxes inside our flat but none. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Reply. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin supplies Broadband using DOCSIS technology. Remove all other equipment connected to telephone sockets. My Virgin Media App. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There are two outputs from here (the two connectors that are close together on the white box). We've taken the front of the box off and inside there is an isolator but nothing else. - 5209809. Will an engineer h. If your not a virgin media customer then nothing. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. . . Account - Mobile. Security. All the wall sockets I can see are for BT. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. AnthonyRaw1986. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Turn on and get connected. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Account - Cable. Virgin offers self-install to properties that have recently had a service. 3 5 comments Best Add a Comment LayerTough • 1 yr. But I don’t see anything like that apart from satellite dish cable outside the window. Then just connect your various devices to the dongle. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No, any cables within the house can be touched as much as the householder wants to touch them. Connect the Hub’s power cable with the blue tab. If you would like, we can forward your details to the relevant team to see if your property is serviceable. You may need to use the. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The cable fits in the socket shown in the image attached. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Sign in . But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. QuickStart, set up and connections. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. in Networking and WiFi Sunday; No Virgin Media Wall socket . Chatter and natter. This will not affect your broadband connection. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Community Natter. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Account - Mobile. The agent said I’ll need an eng. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Manage Your Account. Thank you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. I don't work for Virgin Media. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Reply. Tech Chatter. Account - Cable. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. QuickStart, set up and connections. I don't have a Virgin wall socket. I don’t seem to have a Virgin Media Wall socket in my house. Due to the nature of our network, connectivity can vary from property to property. kkd1.